Reference

What this legal page covers

This page sets out the terms, privacy rules, cookie use and account checks that shape your parimatc account in India, so you know what data we keep and…

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How the rules apply here

parimatc Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This legal notice explains how your account is handled, which rules apply to your data, and what happens when a local rule differs from the wording on this page. We follow the rule that applies in the place where you access the service, and access is

1
available where local law permits. If identity, address or payment checks are needed, we may ask for a fresh submission before you can update details, recover access or move funds. Records tied to chats, consents, deposits and withdrawals are kept only for the period needed for
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legal, security and dispute reasons. The payment routes shown here, including UPI, Paytm, PhonePe and Google Pay, are part of the same record trail, so they can be checked against the account if a query needs proof. If a rule changes, we update the wording here
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and keep the newer rule in force from that point onward.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

CONTACT PATHS

Where to send legal requests

If you need a legal answer, use the channel that leaves a clear trail. Email works well for record corrections and written replies, chat is faster for access checks, and the in-account form helps us match the request to your profile. We keep the same thread open until the request is closed, so you do not have to repeat the details.

Team online

Email inbox

Write to our legal inbox with your registered email, account ID and the exact change you want. We use that trail to match your request to the right record and answer in writing.

In-account form

Use the account form when you need a traceable request for consent changes, privacy questions or access checks. It helps us route the case without asking you to repeat the same details.

Live chat

Open chat for time-sensitive legal questions about identity checks or access status. If the matter needs a written trail, we move it to email and keep the thread linked to your case.

DATA AND ACCESS

How we handle records and access

We keep legal data handling narrow: only the details needed to manage your account, verify identity, process deposits or withdrawals and answer support requests.

Data handling

We keep only the details needed to manage your account, verify identity, process deposits or withdrawals and answer support requests. Access is limited to staff handling the case, and logs are protected inside our internal systems.

Cookies

Cookies help us keep you signed in, remember language and session choices, and check whether pages load correctly. You can change browser settings, though some stored preferences may stop working if cookies are blocked.

Account security

Use a strong password, keep your phone number current and tell us if you spot a login you do not recognise. We may ask for a fresh check before changing sensitive details.

Retention

We keep payment logs, consent records and support threads only for as long as law, dispute handling and security controls require. After that period, we delete or anonymise them under our retention process.

Change requests

If you want to correct your name, email, phone number or document details, send the request from your account so we can verify it. We confirm the update in writing after the check completes.

Contact path

For any legal question, use email, chat or the form. If your request needs escalation, we keep the same reference and pass it to the right team without making you start again.

Questions about legal access

These questions cover access, data handling, cookie use, account corrections and contact paths. We keep answers tied to the way we handle legal requests in India, so you can see which rules apply, what proof we may ask for and how to reach us without opening a separate thread. If local law changes, we update this page and apply the newer rule.

The rule that applies is the one in force where you access the service. If local law changes what can be offered or how access is checked, we follow that local rule and adjust the account flow.

We keep the details needed to open your account, verify identity, process payments and handle requests. That can include contact details, device logs and payment records, but only where the record has a clear legal or support purpose.

Yes. Send the request from your registered contact route, say which field is wrong and add the proof we ask for. After verification, we update the record and confirm the change in writing.

Use email, chat or the account form. Add your registered details and a short description, and we will route it to the team handling legal requests without making you start over.

If access is not permitted where you are, the service may not open or some account actions may stay blocked. We do not override local rules, and support can only confirm the current status.

What this legal page covers

Where to send legal requests

Email inbox

In-account form

Live chat

How we handle records and access

Data handling

Cookies

Account security

Retention

Change requests

Contact path

Questions about legal access

01 Which law applies to my account?

02 What details do you keep?

03 Can I correct my details?

04 Why do you use cookies?

05 How long do you keep records?

06 How do I contact you about legal matters?

07 What if access is not allowed where I am?

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